TERMS AND CONDITIONS

1. You Must Measure for Delivery
2. Conditions of Sale
3. Order Changes and Cancellations
4. Inventory
5. Delivery & Installation
6. Customer Pickups
7. Damaged or Missing products
8. Color and Finish
9. Product Returns
10. Refunds
11. ETA's
12. Price Policy
13. Price Match
14. Customer Care
15. Privacy, Terms, and Conditions when Using this Website

 

YOU MUST MEASURE FOR DELIVERY

Once you've selected your new furniture, it is important to be sure that it can be delivered through all entryways, elevators, and stairways. Follow these simple steps to help ensure an efficient delivery:

1. Measure the height and width of your entryway, including elevator doors and interiors.
2. Use the furniture measurements to determine whether the piece can go straight through the entryway, at an angle, or on end.
3. Make sure that there is a clear and unobstructed path in front of and beyond each doorway. Make note of any fixtures, decorative moldings, interior walls, ceiling heights, stairwells, and banisters that may pose an obstacle once the furniture is inside.

Furniture can be brought straight in if:

• the back height or depth of the piece is less than the width of each doorway, entryway, hallway, or staircase.
• all pathways, stairwells, and hallways - including any turns - are unobstructed or wide enough for the piece.

Furniture can be brought in an angle if:

• The depth of the piece is less than the width of the doorway and the amount of unobstructed clearance for all doorways, stairways, and hallways is adequate to allow for the piece to clear.

Furniture can be brought in on-end if:

• there are obstructions on either side of the doorway that prevent it from being brought straight in.
• the width of the piece will clear the height of the doorway when the piece is on end.
• the diagonal depth will clear the width of the doorway.
• once inside, the piece will clear all widths and ceiling heights of all hallways and stairways, including turns.

 

If you have any questions about whether a product can be returned, please call us before ordering.

 

CONDITIONS OF SALE - ORDERS MAY TAKE UP TO 48 HR TO PROCESS

 

ORDER CHANGES & CANCELLATIONS

RED K MIAMI 1, LLC wants you to be 100% satisfied with your purchase. If for any reason you are unsure of your purchase, you have 24 hours from the purchase date to cancel your furniture order with no penalty. Changes and cancellations after 24 hours from the purchase date but before delivery will be deducted a 25% re-stocking fee.

 

INVENTORY

At the time you place your order, RED K MIAMI 1, LLC reserves the inventory for you. As RED K MIAMI 1, LLC strives constantly to bring in new designs we cannot be responsible for holding your order longer than 60 days. It is possible that if the product has been discontinued that we may no longer have the product available for delivery after the 60-day period. RED K MIAMI 1, LLC will provide a store credit for these pieces and will work to find suitable replacement products.

 

DELIVERY & INSTALLATION

First and foremost, we are committed to your complete satisfaction and we also strive to offer you the best possible shopping experience. Local Delivery areas are based on your zip code and its proximity to our warehouse. In order to better serve our clients, we offer a full delivery service on orders of in-stock items within our delivery area in South Florida. We generally expect to be able to have our 'In-Stock' products delivered to your home within 3-14 business days after being ordered, although sometimes it may take longer due to the route schedule. Shipments will be scheduled within a 4-hour window and will be coordinated with you by our delivery coordinator a few days ahead of the scheduled delivery. The items must be received, inspected, and signed for by someone over the age of 18 years old. We offer an enhanced delivery service that will provide for unpacking, assembly, and set up of the furniture in your chosen room and removal of all packaging materials. RED K MIAMI 1, LLC does not install accessories, TVs, art, and mirrors. Should you prefer not to have the products delivered to your home, please read the Customer Pickups section below. Please view the Guidelines on measuring for the proper fit of any furniture as Customers are responsible for size limitations and any restocking and delivery fees if an item does not fit. Customers are also responsible for coordinating elevator reservations and for alerting any condominium management/security that may be required. Our delivery staff is not allowed to move any of the customer's existing furniture or equipment due to insurance and liability reasons. The customer is responsible for having the area clear and free of furniture prior to receiving our furniture delivery. The customer must be available to receive delivery within the scheduled time slot. RED K MIAMI 1, LLC will charge a redelivery fee if we are unable to deliver your order as scheduled. Our routes are planned ahead, canceling or re-scheduling your delivery within 48 hours of the scheduled delivery date may also incur a re-delivery fee.

 

DELIVERY TO FREIGHT FORWARDERS OR OTHER 3RD PARTY

At the customer's request, RED K MIAMI 1, LLC will deliver to freight forwarders located within our delivery area. All merchandise should be inspected by the 3rd party receiving it at the time of delivery. Once the merchandise has been received by the 3rd party, transportation, or freight forwarder we are not responsible for losses or damages that may occur to the merchandise during shipping. Most of our merchandise is not packed for export, we suggest the customer coordinate proper packing or crating with their freight forwarder or transportation company.

 

CUSTOMER PICKUPS

Customers may choose to pick up their merchandise from our warehouse or smaller items from the showroom (with limitations). All pickups must be coordinated 24 hours in advance with the warehouse or showroom otherwise the merchandise will not be ready for pickup. Products may be picked up from our warehouse between 9 AM-3 PM by calling the warehouse at 3057136599 at least (1) one hour before arriving. RED K MIAMI 1, LLC is not liable for any damages that may occur to the merchandise once the customer has signed off as receiving it in good condition. The customer must bring all the required resources to pick up the merchandise. Our showroom staff is not allowed to assist in loading furniture or other heavy/bulky items carry-outs.

 

DAMAGED OR MISSING PRODUCTS

All damages and missing parts must be reported at the time of delivery, and all returned products must be in the original packaging. While we strive hard to only work with the most reputable manufacturers and freight companies there always remains the chance that something arrives at your home in a faulty condition. If you are having a home delivery service, once it has been assembled and set up by our staff you are responsible for inspecting that the merchandise is complete and in good condition prior to signing the packing slip. Our delivery team will wait up to 15 minutes for you to inspect the merchandise. We are not responsible for damages reported after you have received and signed for delivery. If the product appears significantly damaged, you may refuse delivery but our delivery team will need to supply photos to us to demonstrate the extent of the damage. Our team will immediately remove the damaged product and replace it with an identical product as soon as a new appointment can be established. Again, if there is a problem, write it down in the packing slip before the delivery crew leaves as any issues found afterward are exclusively the customer's responsibility.

 

COLOR AND FINISH

RED K MIAMI 1, LLC does its best to ensure that the product you receive matches your order. However, please note that Natural products may contain the following qualities that make them unique and more interesting: Leather suffers from creases, blemishes, and different dye lots; Marble has different hues, spots, and natural cracks in the rock; and Wood Veneers will have different grains and color variations. THESE ARE NOT DEFECTS and do NOT form the basis of a claim or return.

 

PRODUCT RETURNS

Please note that RED K MIAMI 1, LLC accepts returns only at the time of delivery, that all returns must be approved by a RED K MIAMI 1, LLC Store Manager and will be deducted a 25% re-stocking fee plus any delivery fees and set up service fees. All refunds for Product Returns are done in the form of a Store Credit. Special order products cannot be returned or canceled. Our return policy also excludes products that were assembled or modified, made to order/*special order (such as special order furniture, light fixtures, accessories including mirrors, area rugs, artwork, mattresses, floral, etc.), Outlet, floor sample sale or final sale, or excluded for return by the factory. All returned products must be in the original packaging and condition and with authorization from a RED K MIAMI 1, LLC Store Manager. Please contact us if you need more information about shipping, restocking, and exclusions on any products you are considering purchasing.

 

REFUNDS

Refunds are only issued in case of defective merchandise that we are unable to replace and on order cancellations within the 24-hour period from the time of placement. Order cancelations within 24 hours of the order placement paid with a credit or debit card will be deducted a 2.5% bank processing fee. All refunds are done either by credit to the customer's credit card or by check. Order cancellations after 24 hours from the date of placement will be subject to a 25% re-stocking fee. Refunds are processed within 10 business days of the return of merchandise or order cancellation request. In all other cases, the customer will receive a store credit or a merchandise exchange when approved by RED K MIAMI 1, LLC

 

ETA'S

We provide the most accurate ETA (estimated time of arrival) based on the information on hand at the time of processing your order, ETAs are good faith estimates of when the merchandise is expected to arrive at our warehouse. ETAs are subject to change due to manufacturing or shipment delays, custom holds, or other force majeure events. RED K MIAMI 1, LLC is not liable for changes in ETA's.

 

PRICE POLICY

RED K MIAMI 1, LLC strives to offer the most competitive prices in the market. We reserve the right to adjust our prices at any time. As our price adjustments may reflect an increase or decrease in our prices, we do not provide retroactive price adjustments on orders already placed. Our inventory is reserved as orders are processed, canceling an order will release the inventory and following orders will have priority in stock and delivery schedules.

 

PRICE MATCH AND CUSTOMER SATISFACTION GUARANTEES AND COMPANY POLICIES

We know how difficult the economy is right now and that you require the best possible value. We at RED K MIAMI 1, LLC have looked at every available option to deliver you a value proposition. However, due to the ever-changing situation, some companies may offer discounts, promotions, or liquidations in order to entice you to buy from them. We CAN and WILL MATCH ANY PRICE on the same item (based on the same delivery method as ours), so please do not worry that you may see the same item next week on sale somewhere else. Our guarantee lasts for 7 days after your invoice date.

 

CUSTOMER CARE

To submit an inquiry please click on CUSTOMER CARE FORM and Submit.

 

TERMS AND CONDITIONS WHEN USING THIS WEBSITE

PLEASE ALSO READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

 

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, other licensed employees, hosts, or representatives, as well as other members or visitors on the site, is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.