Once your order is placed, you will receive an order confirmation email with all the details of your purchase. If you don’t receive it within a few minutes, please check your spam folder or contact us at info@dekor-miami.com.

Address changes may be requested within the first 24 hours after placing your order. Please email us as soon as possible. Once the order has been processed or shipped, we can no longer make changes.

At this time, we only ship within the United States. For international inquiries, please contact our team to explore available options.

Delivery times vary based on product availability and location. In-stock items typically ship within 3–7 business days. Pre-order or custom items may take longer and will be communicated at the time of purchase.

Yes, you may request changes or cancellations within 3 days of placing your order, as long as the item has not shipped. All modifications are subject to approval.

Contact our team within 7 days of delivery with your order number and reason for return. Items must be in original condition and packaging. A 35% restocking fee applies.

Yes. All sale items, custom orders, layaway items, and final-sale products are non-returnable and non-refundable.

Refunds are issued as store credit valid for 12 months. Cash refunds are only processed if an item is defective and cannot be replaced.

Customers are responsible for return shipping costs. Shipping fees on the original order and on replacements are non-refundable.

If the item is visibly damaged, please refuse the delivery and mark it as “Damaged Upon Arrival.” If damage is noticed after delivery, email us photos within 5 days so we can assist you.

No. Special orders, layaways, and customized items are considered final sale and cannot be canceled or returned.

Store credit can be used online or at our physical locations. It is valid for 12 months from the date of issue.

We accept major credit cards (Visa, MasterCard, AmEx, Discover), PayPal, Shop Pay, Google Pay, Apple Pay, and others. Full payment is required at checkout.

Yes, returns for gifts follow the same policy. Credit will be issued under the recipient’s account.